| Speaker |
Utterace |
Capability |
| SmartAssist |
How can I help you? |
|
| Sales Engineer |
I need to renew my prescription refill |
Intent Detection |
| SmartAssist |
For security purposes, may I have your full name? |
|
| Sales Engineer |
John Smith |
|
| SmartAssist |
May I have your date of birth? |
|
| Sales Engineer |
Sept 1, 1980 |
|
| SmartAssist |
Thank you John Smith. You have passed the security check. |
Authentication |
| SmartAssist |
Which prescription would you like to refill? |
|
| Sales Engineer |
Lisinopril |
|
| SmartAssist |
So that's 10 milligrams of Lisonopril taken once per day. |
|
| SmartAssist |
Shall I renew your prescription? |
|
| Sales Engineer |
Actually, it was Glumetza |
Jump Back |
| SmartAssist |
So that's 500 milligrams of Glumetza taken twice a day. |
|
| SmartAssist |
Shall I renew your prescription? |
|
| Sales Engineer |
The cost of Glumetza is kind of high. Is there a generic drug that is cheaper? |
Context Switch |
| SmartAssist |
Upon looking into alternatives to Glumetza, I could request the drug Medformin E.R. which is generic equivalent. |
|
| SmartAssist |
Would you like me to update your prescription? |
|
| Sales Engineer |
What's the difference in cost for each? |
Context Switch |
| SmartAssist |
The average retail prices of Medformin E.R is $26.29 compared to the cost of Glumetza is $539.89. |
|
| SmartAssist |
Would you like me to update your prescription? |
|
| Sales Engineer |
Yes, please. |
|
| SmartAssist |
Upon checking your record it's been over 6 months since you've had the required lab work and for your medications. I can schedule the appointment which can be taken at your primary care physicians office Dr. Kenneth Young. |
Profile Lookup - Flag |
| SmartAssist |
The first available available appointment for lab work is Tuesday, November 22, 2022 at 11am. |
Scheduling Integration |
| SmartAssist |
Would you like me to schedule the lab appointment? |
|
| Sales Engineer |
Yes, please |
|
| SmartAssist |
You are now confirmed for your lab appointment for Tuesday, November 22, 2022 at 11am at 8235 Madison Avenue, Suite 3a, Indianapolis, IN. |
|
| SmartAssist |
Would you like me to send a confirmation via SMS to the number we have on file? |
Multi-Channel |
| Sales Engineer |
Yes, that's great |
|
| SmartAssist |
Would you like to continue your original prescription refill request? |
Continue Original Intent |
| Sales Engineer |
Yes |
|
| SmartAssist |
Shall I renew your prescription? |
|
| Sales Engineer |
Yes, please |
|
| SmartAssist |
I'm getting ready to process your prescription for 500 milligrams of Metformin E.R taken twice a day. |
|
| SmartAssist |
Which pharmacy would you like me to send it to? |
Integration - Pharmacy Location Lookup |
| Sales Engineer |
CVS Pharmacy |
|
| SmartAssist |
OK, so that is CVS Pharmacy on 231 Prospect Street. Indianapolis, IN, Correct? |
|
| Sales Engineer |
Yes |
|
| SmartAssist |
Your prescription refill has been processed. |
|
| SmartAssist |
Is there anything else I can help you with? |
|
| Sales Engineer |
No, thank you |
|
| SmartAssist |
Have a great day |
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