Reset Password Script
| Speaker | Utterace | Capability |
|---|---|---|
| SmartAssist | How can I help you? | |
| Sales Engineer | I would like to reset my password | Intent Detection |
| SmartAssist | First, I need to verify your identity. | |
| SmartAssist | What is your employee ID? | |
| Sales Engineer | 65465 | Entity Capture |
| SmartAssist | What is your date of birth? | |
| Sales Engineer |
How often do passwords expire? Other Generative: What is a mortgage? |
Context Switch |
| SmartAssist | Passwords must be changed or reset every 90 days | |
| SmartAssist | What is your date of birth? | Continue Original Intent |
| Sales Engineer | 08/08/1988 | |
| SmartAssist | DOB Noted | |
| Sales Engineer | actually, 08/08/1980 | Jump Back |
| SmartAssist | DOB Noted | |
| SmartAssist | What are the last 4 digits of your SSN? | Secure Data Capture (not shown in preview) |
| Sales Engineer | 1234 | |
| SmartAssist | Please answer your challenge question: | Back End Lookup |
| SmartAssist | What is the name of your first pet? | |
| Sales Engineer | Pete | |
| SmartAssist | Thank you for confirming your identity Andy | |
| SmartAssist | Your new temporary password has been sent to: @nice.com |