| Speaker |
Utterance |
Capability |
| SmartAssist |
I am SmartAssist. How can I help you? |
|
| Sales Engineer |
I would like to make a payment |
Intent Detection |
| SmartAssist |
I will be happy to help you make a payment. |
|
| SmartAssist |
For security purposes,can you please confirm the last 4 digits of your SSN? |
|
| Sales Engineer |
5522 |
Entity Capture |
| SmartAssist |
Your statement balance is $123.27 |
Data Lookup and Mention |
| SmartAssist |
Would you like to pay the statement balance or other? |
|
| Sales Engineer |
Other |
|
| SmartAssist |
Got it. You confirmed other. |
|
| SmartAssist |
How much would you like to pay? |
|
| Sales Engineer |
actually, Statement Balance |
Jump Back |
| SmartAssist |
Got it. You confirmed Statement Balance |
|
| SmartAssist |
Would you like to make this payment today or schedule it for a future date? |
|
| Sales Engineer |
How long does it take for a payment to process? |
Context Switch |
| SmartAssist |
Payments typically take 1-2 business days to process. |
|
| SmartAssist |
Would you like to make this payment today or schedule it for a future date? |
Continue Original Intent |
| Sales Engineer |
Today |
|
| SmartAssist |
I see you have multiple accounts on file. Would you like to make the payment from the account ending in 1234 or ending 4321? You can also say "Add New Account" |
Back End Lookup from earlier |
| Sales Engineer |
"the first one" or "1234" |
Show how we normalize inputs for entity capture |
| SmartAssist |
Thank you. Your payment has been processed. Your confirmation number is 123456789. Please allow 1-2 business days for the transaction to be listed on your statement. |
Back End Lookup for Confirmation Number |
| SmartAssist |
Is there anything else I can help you with? |
|
