Transfer Funds Script - NICE Banking
| Speaker | Utterace | Capability |
|---|---|---|
| SmartAssist | How can I help you? | |
| Sales Engineer | I would like to transfer $400 from my checking account to Stephanie Jones by ACH tomorrow | Intent Detection - Transfer Entity Detection - Amount, account, who, method, date |
| SmartAssist | To confirm you are sending via Electronic transfer - ACH $400.00 to Stephanie Jones on 2023-01-06 from your checking account. Would you like to proceed with this payment? | |
| Sales Engineer | Where can I get a certified check? | Context Switch |
| SmartAssist | You'll need to go to a physical branch of 1Bank to purchase a certified check. | |
| SmartAssist | To confirm you are sending via Electronic transfer - ACH $400.00 to Stephanie Jones on 2023-01-06 from your checking account. Would you like to proceed with this payment? | |
| Sales Engineer | Actually, can we use Fedwire? | Jump Back |
| SmartAssist | Got it. So, you'd like to make a wire transfer in the amount of $400 to Stephanie Jones from your Checking account on 2023-01-06. Please confirm if that's correct. | |
| Sales Engineer | yes, please | |
| SmartAssist | Thank you! Your payment request has been successfully submitted and should be processed instantly through wire services. | |
| SmartAssist | Would you like to make it a recurring payment? | |
| Sales Engineer | no | |
| SmartAssist | No problem. You can set it up at anytime. | |
| SmartAssist | Please let me know if you need help with anything else. |